We are one of Canada’s fastest growing telecommunications companies and one of Waterloo Region’s emerging start-up success stories! Our rapid success has been leveraged by a marriage of established legacy systems with emerging internet protocol based technologies. This success has translated into growth and many new career opportunities and therefore we are looking for talented people to join our team!
We offer a high energy, professional yet casual work environment with the opportunity to make a difference every day. It’s an environment where everyone’s contribution is valued and rewarded. We take pride in our ability to have fun and celebrate our successes together. In return, we are looking for people who are creative and passionate about their work. Successful employees have an entrepreneurial spirit and a passion for technology. If we are describing you, then consider becoming a part of the Fibernetics team!
How to apply? Please submit your resume and cover letter by eMail: careers@fibernetics.ca
(Be sure to quote the position in your subject line).
Start your Career with Fibernetics today by applying for one of the following positions:
Fibernetics CLEC
Représentant support technique bilingue
Software Developer (Perl/C++/SOA)
Network Engineer
Fibernetics Business Services
no current openings
Fongo
Product Specialist (Mobile VoIP & Messaging Applications)
Software Tester - Spring coop
Social Media Marketer - Spring coop
Mobile Developer (iOS and Android)
Product Specialist (Mobile VoIP & Messaging Applications)
RoleReporting to the VP of Product Management, you will play a key role in bringing to market and to the success of Fongo's Mobile Applications for platforms such as iOS, Android, and Blackberry OS. Working closely with both the Development and Marketing teams, you will work to create Fongo's first publicly launched mobile apps; therefore you pride yourself in your creativity, the ability to think outside the box, your attention to detail and your passion for improve the user experience.
Responsibilities- Manage product and market requirements
- Work closely with engineering in the implementation of product requirements
- Work closely with quality assurance to validate and accept implemented product requirements
- Work with marketing to help position and market the products
- Competitive analysis
- Provide creative input into future features and product concepts
- 1 to 2 years of product management experience
- Passion for graphics and user interfaces
- Desire to improve the user experience
- Attention to detail
- BS, computer science or related technical discipline
- Experience with mobile apps or with a service provider are an asset
- Basic Photoshop skills are an asset
Représentant support technique bilingue
Notre compagnieNous offrons un environnement dynamique, professionnel et en même temps décontracté. C'est un environnement où la contribution de chacun est respectée et récompensée. Nous sommes fiers de notre capacité de nous amuser et aussi travailler ensemble. En retour nous recherchons des personnes créatives et passionnées par leur travail. Le candidat idéal a l’esprit d’entreprise et une grande passion pour la technologie. Si c’est vous qu’on décrit ici n’hésitez pas de devenir membre de l’équipe Fibernetics.
Le rôle:Nous recherchons des représentants support technique pour joindre notre équipe, représentants qui travailleront avec nos clients résidentiels. Vous voulez devenir expert en Voip, Internet ou dépannage. Vous aimez être la personne qui a toujours la bonne réponse. Devenez membre de notre équipe! Cette position de représentant support technique consiste à offrir une assistance à nos clients avec leur Internet et / ou des services des télécommunications.
Devoirs et responsabilités:- Répondre aux appels des clients concernant leur service internet haute vitesse ou d’autres services similaires.
- Diagnostiquer les problèmes internet des clients.
- Vendre notre service internet.
- Créer des rapports pour des problèmes qui ne peuvent pas être résolus par téléphone.
- Faire le suivi avec les clients afin d’assurer un service de qualité.
- Faire des tests et s’assurer que les produits arrivent à nos clients.
- Doit être capable d’identifier, diagnostiquer et résoudre les problèmes des clients
- Autres tâches.
- Multitâche et gérer son temps efficacement
- S’adapter à un environnement en constante évolution
- Discuter avec des clients difficiles de manière professionnelle
- Travailler à la fois en équipe et d’une façon indépendante selon les besoins de la compagnie
- Connaissance sur Windows OS (98, XP, Vista)
- Excellentes connaissances sur: e-mail, TCP, logiciels IP, hardware, pare-feu, antivirus
- Excellente capacité de diagnostiquer les problèmes internet des clients
- Bonne capacité de communication
- Expérience antérieure connexe
- Un bon sens de l’humour, une attitude positive, dévouement
- Excellente capacité d’analyse, capacité à prioriser les tâches
- Bilinguisme requis Français-Anglais
S’il vous plaît envoyez votre résumé professionnel et votre lettre d’intention à careers@fibernetics.ca
The Software Tester will be an integral part of an agile development team and will be responsible for ensuring high quality of software programs, on a variety of platforms.
Job responsibilities:- Create and revise test cases, execute tests, isolate and log issues.
- Writing black box and GUI test cases, exploratory testing, designing tests to mitigate risks, and helping the team define requirements.
- Work as part of a self-directed team.
- Determine you tasks on a daily basis in coordination with coworkers.
- Working towards degree in related field
- 1-2 years previous QA experience
- Strong communication skills, both oral and written
- Ability to work in a dynamic team, manage multiple tasks, and collaborate with programmers
- Proven problem solving skills
- Dedication to continuous learning
- Desire to work on an agile software development team
Social Media Marketer - Spring coop
The most important part of this job is that the candidate must have demonstrated and extensive social media experience. This means that the person is actively participating in a wide variety of social media activities such as blogging, community development and management, social bookmarking, commenting, etc. and is well-connected with the broader social media world. The second most important part is that the candidate must be able to think strategically, but be willing and able to roll up his/her sleeves to help implement the programs.
Job responsibilities:- Create a comprehensive social media strategy to define programs that use social media marketing techniques to increase visibility, membership and traffic across the Fongo brand and Implement and manage social media programs.
- Experiment with new and alternative ways to leverage social media activities (“marketing R&D”).
- Monitor trends in social media tools, overall trends, and applications while appropriately applying that knowledge to increase the use of social media at Fongo.
- Strategize with and educate the management team and others across the company on incorporating relevant social media techniques into the corporate culture and into all of the company’s products and services.
- Measure the impact of social media on the overall marketing efforts.
- Social media tools and techniques
- Marketing (traditional, new media, guerrilla and ‘word of mouth’)
- Strategy
- Product marketing
- Press and analyst relations
- Business development
- Technology
- Operations
- Sales
- Financial and quantitative analysis
- Project management
- Ability to contribute individually, and lead, manage or participate in cross-functional teams
- Ability to create great working relationships with all levels within the company and across multiple disciplines
- Creativity
- Willingness to experiment
- Ability to deal with uncertainty
- Doggedness and determination
- Ability to synthesize large amounts of data into actionable information
- Excellent writing skills and a willingness to use them
- Excellent verbal communication skills
- Persuasiveness
- Sense of humour
- 3 to 5 years previous social media marketing experience
- Post-secondary education in marketing, economics, business admin, or related field
- Familiarity working in both a Windows and Mac environment
Software Developer (Perl/C++/SOA)
The Role:We are seeking a Senior Software Developer with strong technical and architectural abilities and teamwork skills. This role will involve technical management of projects throughout the entire development cycle. You will design, code, maintain and support both new software and enhancements to existing software to meet product specifications. You will also develop procedures to solve complex technical problems, act as a lead on less complex projects and participate in planning to achieve prescribed objectives.
We are seeking a highly motivated individual with exceptional knowledge of Perl, C/C++, relevant industry experience, strong object-oriented design skills and thorough knowledge of SQL and database application design. Working knowledge of XML and related technologies like XSD, SOAP and WSDL is also required. Applicants should also have experience with the operation of the Linux Operating System and software development on that platform using the GNU tool chain.
Technical Qualifications:- 3-5 years previous experience in Software Development
- C++
- SQL
- Perl
- GNU/Linux Development
- OOD/Large Software Systems preferred
- XML preferred
- SOAP preferred
- MySQL preferred
The Network Engineer is responsible for creating, defining and managing the Network Operations Department.
Network Operations Centre: Develop and run systems and processes that ensure that the Fibernetics/Worldline/295/FPL network is consistently monitored.
Fault Management: Develop and manage systems and processes to ensure that faults are identified, resolved and reported upon. Develop standards for MMTR and other Fault Management metrics. Develop and maintain escalation procedures for network troubles.
Security Management: Develop and manage systems and processes to ensure that Network Incursions are identified, resolved and reported upon. Provide input on ensuring incursions do not recur.
Site Operations: Develop and manage systems and processes to Install & Maintain equipment at the Fibernetics/Worldline/295/FPL Network Sites. Ensure sites themselves are maintained in a professional manner.
System Administration: Develop and manage systems and processes to Administer all of the Fibernetics/Worldline/295/FPL server systems, including all OSS/BSS/NMS/EMS administrative and Service Platform Systems. Other duties and special projects as assigned.
- 4-7+ years of Network Operations, Server Operations or Network Management in a Carrier Environment.
- 3+ years Managing a team.
- Preferred Education: University Degree or College diploma in System Administration, Computer Science or Engineering.
- Experience with carrier network management.
- Working knowledge of MAC and/or PC.
- Working knowledge of MS Word, Excel, PowerPoint, Access.
- Working knowledge of Windows and/or MacOS.
- Excellent computer skills with strong MS Office skills.
- Self-motivated and results oriented.
- Able to work independently.
- Excels with ambiguous situations as an opportunity to show leadership.
- Strong team player with the ability to persuade, influence and negotiate partnerships with internal and external customers.
- Extremely professional with excellent interpersonal, relationship, and communication skills (written, oral, and presentation).
- Ability to overcome resistance, and solve problems.
- Ability to propel and maintain cross functional resources and relationships with internal and external customers.
- Ability to conduct and manage multiple projects and priorities.
- Excellent time management skills.
- Excellent problem solving skills and ability to meet demanding time constraints.
Mobile Developer (iOS and Android)
Our CompanyFongo is a phone company - but not like any phone company you’ve ever met. We are a spin-off of Fibernetics, Canada’s fastest growing telecommunications company. Fongo offers what consumers have wanted since the day the first phone call happened... TRULY FREE CALLING.
That’s right - a free phone number and free unlimited long distance coast-to-coast.
We’re changing the world with this, and saving consumers hundreds of dollars a year off their mobile and home phone bills. We’re a team of smart and passionate people who love solving huge problems.
Did you wake up this morning knowing that your job would let you change the world?
The Role
Reporting to the Engineering Manager, you will play a key role in the development and success of Freephoneline's Mobile Applications for platforms such as iOS, Android, and Blackberry OS. Working closely with both the Development and Marketing teams, you will work to create Fongo's first publicly launched mobile apps; therefore you pride yourself in your creativity and ability to think outside the box.
Responsibilities:- Mobile development including application logic, user interface implementation, 3rd party integrations, networking, and storage for Android / iOS / BB applications using best development practices
- Collaborate with project leads and team members on product and architectural design
- Willingness to contribute new product ideas to improve the delivered product
- A strong passion and commitment to reliability and excellence
- Commitment to learning evolving technologies in the fields of mobile development and telecom.
- Participation in agile development practices.
- Strong understanding of object oriented programming concepts and software design patterns
- 3rd party service integrations with mobile client applications (soap/rest etc.)
- Real-world development experience an asset.
- Experience with in-app purchases and notifications an asset
- Ability to implement pixel-perfect user interface
- Knowledge of mobile specific development challenges
- Comfortable with test-driven-development
- Strong communication skills a requirement
- Ability to work and contribute as part of an agile development team
- Willingness to work overtime as deadlines approach
- BS, MS or PhD in computer science or related technical discipline (or equivalent)
- 2+ years of software engineering experience
- Strong knowledge of either Android or iOS (1+ years preferred)
How to apply? Please submit your resume and cover letter by eMail: careers@fibernetics.ca
(Be sure to quote the position in your subject line).
