Special Services
PAYMENT
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$200 REBATE - EXCLUSIVE TO THE FIBERNETICS PAYMENT PROGRAM† |
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†Certain terms and conditions apply. Promotion runs in Canada until September 30, 2012 and is available only for new merchants to Chase Paymentech who enter into a merchant agreement to purchase all of their point-of-sale, credit and debit card processing services and who are processing a minimum of $50,000 in bankcard volume. This offer is available to new merchants referred by Fibernetics Business Services to Chase Paymentech. All applications are subject to credit approval. Offer applies to merchants paying regular processing rates to existing supplier. Merchants must supply existing merchant statements in order to confirm existing rates. Merchants already receiving promotional, preferred, group or other special pricing are only eligible for this offer at Chase Paymentech’s discretion. Chase Paymentech reserves the right to determine which merchants are eligible for this offer and is under no obligation to deem a merchant eligible. Rebate of $200 CAD will be applied to merchant account within 6-8 weeks after processing with Chase Paymentech begins. This offer is subject to withdrawal or change at anytime. *Certain terms and conditions apply. Offer valid in Canada until September 30, 2012. The offer is subject to withdrawal or change at anytime without notice. This offer is available only for new merchants referred by Fibernetics Business Services to Chase Paymentech. Offer and applications for payment processing through Chase Paymentech are subject to credit approval. Offer applies to merchants paying regular processing rates to existing payment processor. Cost analysis will be based on calculations for comparable services. Merchant must provide most recent payment processing statement to confirm existing rates. If Chase Paymentech cannot beat merchant’s current payment processing cost, a cheque for $200 CAD will be issued to merchant 6-8 weeks after Chase Paymentech did not succeed in providing the merchant with a lower cost of payment processing. One cheque per merchant. Offer not available to existing Chase Paymentech merchants. ™Registered Trademark of Chase Paymentech Solutions, LLC, Chase Paymentech Solutions authorized user. All other trademarks, registered trademarks, product names and logos identified or mentioned herein are the property of Chase Paymentech Solutions, or their respective owners. ©2012 Chase Paymentech Solutions, LLC. All Rights Reserved. PTCAN-001-0411 |
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Case Study
When Ivan Valvassori owner of Urban Lights located in Kitchener, Ontario read about Fibernetics Digital PBX offering of never having to pay for business phone lines again he thought it was an offer too good to be true. Four months later and with an annual savings of over $3,600.00, Ivan has seen the future of telecommunications.
Before installing Fibernetics Digital PBX System, Urban Lights was paying over $450.00 a month for their four business phone lines. Today they pay roughly $125.00 a month to Fibernetics for Photo of Urban Lightstheir DSL service, which Ivan states is four times faster than his previous connection. In the past Urban Lights were approached by numerous telecom companies to purchase their phone system but the cost was simply out-of-reach for what was being offered. Also to add any additional modules such as an auto attendant to a base system the cost was an additional $4000.00 along with a setup and installation costs of over $100 an hour.
Ivan learned from Jeff Leasa of Global Rep Firm an authorized reseller for Fibernetics that our PBX System included over 30 free features only found in systems costing thousands of dollars.
Today Ivan and his staff take advantage of features such as Voicemail to Email, Follow Me Service, Call Park to name a few that helps him and his staff to be more productive. Ivan likes the fact that he can control his digital pbx phone system through the easy to use online interface at the office or at home.
“A more complete communication solution is what we now enjoy at Urban Lights”, thank you Fibernetics.
Auto Dealerships
Why we are good.
- Car Dealerships typically have a lot of business lines that we can be replaced
- Fully Automated Real Time Call Reports
- Upload your Car Dealerships On Hold Messaging
- Connect Multiple Locations seamlessly and free of charge
- Improve Customer Services in your Sales, Parts and Service Department with improved technology
- Record all conversations to monitor staff performance
- Track down the Sales Person when they are away from their desk.
- Improved Customer Experience can add to Dealer Owners bottom line.
- Find me follow me allowed our staff to be connected to live Sales Calls more often as calls would ring there cell phone when they were away from the desks. This was further enhanced when we treated Sales as a Call Group so that it would ring every available sales extension so a customer got a live person.
- The new technology and feature like voicemail to email made our service department much more responsive to calling back customers as they were displayed on our computers immediately and our Parts & Service Manager both carried a blackberry so this message where identified quickly when we were unable to answer the call. Our dealerships get compensated on Customer service ratings from Ford.
Professional Service Offices
Features - Professional Services Office
Conference Bridge
The Fibernetics Conference Bridge is an excellent feature, at no additional cost to customers. It allows for multiple employees and/or departments to have their own personalized PIN number with as many PIN numbers as required. This feature also allows for multiple calls to take place at the same time. All of this for no Monthly Fee which can save companies hundreds of dollars per month.
Management Of Individualized Mailboxes By Individuals
The ability to allow staff to manage their own extension set up frees up administrators of the system. Individuals can change their call flow and set time of day scheduling as it suits them. No need to go to someone else in the company and have their set ups changed.
DISA (Direct Inward System Access)
The DISA feature can save a company significant cell phone fees by allowing “authorized” users of DISA the ability to call in and enter their code to make an outgoing long distance call when they are not in the office. It will also allow the Caller ID to pass as the Company’s Information and not that of the cell phone user.
CDR (Call Detail Recording)
With the CDR it makes it easier for those in “billing” to separate calls in “real time” per extension and also gives them the option of “inbound” calls, “outbound” calls or both. These reports can be produced for any time frame that they need and can easily be downloaded to “csv” or “pdf” file format for reporting purposes.
Find Me, Follow Me
With “find me, follow me” enabled, staff can take calls virtually anywhere and never miss a call. People calling in and entering an extension with the “find me, follow me” feature set up will not know if a staff member is in the office or taking the call “remotely”. This feature benefits those who regularly work out of the office and are still required to have the ability to take calls.
DID (Direct Inward Dial)
Fibernetics can provide a company with additional DID numbers for those who require their own phone number for an additional low monthly fee of $2.00 if the amount of phone numbers on their system exceed that of their line count. People can then choose to have this number displayed to callers on outbound calls by having this set as their extension’s outbound caller id. Fibernetics can also provide customers with new phone numbers from across Canada. This can benefit companies that have customers in locations that are not local to head office or can also be used for DISA capabilities for those who travel outside the local calling range of head office.
Toll Free Numbers
Fibernetics offers the addition of new toll free numbers at no monthly cost to customers. The only cost incurred is that of when these toll free numbers are called.
Insurance Brokers
Fibernetics Features for Insurance Offices
Company Call Recording:
Rules to record calls can be set up. In insurance, where policy changes are taken over the phone, recorded calls can be very important in settling disputes. Call Recording is also a great training tool to maintain compliance and ensure that employees and agents are handling situations correctly and professionally.
Conference Bridge:
Provides the ability to provide employees with their access to their own Conference Bridge. This service is provided through the Fibernetics network, thereby having zero impact your offices bandwidth when used offsite.
Networking of Multiple Offices:
Convenience of Extension dialling, lowered Long Distance costs via combined Local calling zones of each networked location. Provides an opportunity to centralize resources such as a single Receptionist.
Remote Systems:
Remote PBX can be added to the main PBX providing the remote users with all the features and functionality provided with the main PBX as if they are at the same location. Remote systems provide your Insurance office the ability to collectively expand your local calling area by leveraging all of the local calling areas within your network. Unlimited Extensions (Including Virtual Extensions): Promote and market main office number and still provide Sales agents with their individual extensions and customized call flow leveraging our included features.
Find Me/Follow Me:
agents can set up their extensions to ring their desk first, and then their mobile phone. Simultaneous ring allows a user to ring several phones at once, so that they are always able to take a call. Agents can transfer company calls to other agents/departments, even from mobile phones.
DID (Direct Inward Dialling):
Provide your employees with the freedom to use their phones on the road or at home without sacrificing any functionality. Promotes the Main number of the Insurance company providing further branding and customer retention.
Voicemail to email:
In addition to the convenience of receiving a copy of the voicemail to your Desktop or Smartphone in a Wav file, it provides further savings to employees by eliminating the requirement and cost of voicemail on your Smartphone.