Our team of telecom superheroes
Meet our company leaders. Through a “just do it and find a solution attitude” they work together as a group to do what’s best for the company and its customers in a timely manner.
Chairman and Executive Officer, Co-Founder
Jody’s special power has always been innovation within the telecom space, looking at ways of doing things differently and delivering services to our customers that are both innovative and cost effective.
John’s special power is getting the right people on the bus and letting them be their true selves. His culture initiative is changing attitudes and reinforcing our Core Values.
VP Sales, Co-Founder
Nickname: Nice Guy
Favourite Quote: You only live once.
First Job: age 14 – dish washer, Elias Brothers Big Boy
What you don’t know about me: I’ve met the Tragically Hip – twice.
Likes: Guinness is delicious
What makes me happy: My Family & Friends
Our Leadership Team
Our leadership team has an emphasis on being proactive vs. reactive and strategic vs. tactical, in order to prepare for the next stage of growth. Its purpose will be to deliver happiness and connections every day by being awesome.
My role: To design, build and maintain our core network. To manage and nurture a technology team that strives for efficiencies, dependability, innovations and overall improvements to the functionality of our network which supports our customers.
Special Financial Advisor to the Executive Officer
My role: Tara is a results oriented business professional with proven abilities in audit, tax, capital raising, team building and development, as well as internal and external financial reporting. She owns an accounting and consulting practice with over 70 corporate clients, providing advice and assistance in all areas including SRED and grant applications, compliance and financial system implementation.
Head of HR & Culture
My role: To live and breathe our company purpose, mantra and values such as happiness, while creating a plan for educating and engraining those values into Fibernetics. To identify and implement strategies and processes to help bind human culture together within Fibernetics.
VP Operations & Culture
My role: My role is to support and nurture a team of individuals who embrace our core values to break bottlenecks, simplify and automate. I am grateful to have amazing support, service delivery and business operations staff who are committed to delivering excellence service in all areas for our internal and external customers.
Our Management Team
Meet our Management team. Together with their team members they aim to break bottlenecks, automate, simplify, sell and maintain intra company communications. Our team page is not currently complete and is under construction. Managers and other team leads from various offices will be added soon.
Manager of Residential Escalations & NEWT Level 1
Favourite Quote: Not to go back is somewhat to advance, and men must walk, at least, before they dance – Alexander Pope
First Job: Pumping gas. Had to wake up at 4:30 everyday. Hated it!
What you don’t know about me: I once screamed like a child at the top of my lungs at the Frankenstein Haunted House in Niagara Falls, while my girlfriend laughed at me.
Likes: Soccer, hockey, technology, video games, movies, helping people.
What makes me happy: My life, the people in my life that make it so great.
Director of Finance
Favourite Saying: If you change the way you look at things, the things you look at change.
First Job: Driving instructor.
What makes me happy: My family and friends.
Manager NEWT Service Delivery
Favourite Saying: Everything happens for a reason.
What you don’t know about me: I have 3 middle names.
Likes: Seafood, wind and new adventures.
What makes me happy: Seeing a smile on my 2 boys faces!!!
Favourite Saying: Dance like no one is watching.
First Job: Lunch server at Butler Metal.
What you don’t know about me: Can’t stand to be caught in the rain. Don’t like wet clothes.
Likes: A smiling face, sound of waves crashing against the beach, the sound of children laughing, white wine.
What makes me happy: Seeing others happy, when a plan comes together, a compliment, working out.
Senior PBX Engineer
Nickname: Iron Geek
Favourite Quote: Times flies like an arrow, fruit flies like a banana.
What you don’t know about me: I can recite a wide variety of Monty Python skits by note.
What makes me happy: Turning ideas into products.
Director of Customer Experience
Nickname: Bobo – But don’t call me that!
Favourite Saying: Go for it.
Weird Job: Furry Easter Bunny.
What you don’t know about me: I struggle with Smart Phones…way too complex.
Likes: Cheering for villains in movies.
What makes me happy: Sunday Brunch.
Nickname: Unkl Lar
Favourite Saying: There is but one temple in the universe…and that is the human body.
First Job: My first job was with a stone mason who at some point in his life had a throat operation. As a result he breathed through a hole in his neck, and spoke by holding a kazoo type thing against his throat and made robotic sounding words. He smoked cigarettes through the hole in his neck. Totally cool guy, acted like it was normal. So I think weird is normal as a result.
What you don’t know about me.
I eat durian because I like it.
Likes: Food, cooking, sports, art, drawing, dogs and people.
What makes me happy: Boy’s weekends away.
Director of Carrier Services
Favourite Quote: You miss 100% of the shots you don’t take – Wayne Gretzky
First Job: Dog Walker
What you don’t know about me: I am obsessive about being organized and having things in their rightful place! Mess it up and I have to fix it ASAP! lol
Likes: Music, music, and more music.
What makes me happy: Knowing I am surrounded by kind hearted people whom I call my family and friends.
Nickname: Smell, Smelly, Smelanie
Favourite Saying: Be happy for this moment. This moment is your life.
First Job: Buying shoes. Wait, I mean selling 😉
What you don’t know about me: Everyone in my immediate family is an accountant and they’re not even boring.
Likes: Long walks on the beach. Really.
What makes me happy: Red wine and drinking it with those I love.
Director of Business Operations
Favourite Saying: If you don’t want anyone to find out, don’t do it. – Chinese Proverb
First Job: My first job was for my Dad, and I’m really glad it was.
What you don’t know about me: Well if I told you, you’d know…
Likes: My Kids. Music, good food, fires, and friends.
What makes me happy: Singing at the top of my lungs in my car with the radio blaring.
Purchasing and Logistics Manager
Nickname: Her Royal Hynes (HRH)
Favourite Quote: And though she be but little, she is fierce.
Weird Job: Ballroom dance instructor.
What you don’t know about me: Ballroom dance competitor.
Likes: Weekends at the cottage, water sports, hiking and scary movies.
Director of Product Management
Nickname: I’m open to suggestions!
Favourite Saying: So you’re telling me there’s a chance.
Weird Job: Paleoclimate research in a stable isotope lab.
What you don’t know about me: I have a degree in Zoology.
Likes: Football (New York Jets!)
VP Regulatory Affairs and Carrier Relations
Nickname: Sly – because the kids at school couldn’t pronounce my last name.
Favourite Saying: Gets it done.
What you may not know about me: I’ve traveled to over 40 countries.
Likes: Fine dining, travel, wine, golf, bonsai.
What makes me happy: Family and good health.
VP Software Development
Favourite Saying: The greatest barrier to success is the fear of failure.
What you don’t know about me: I am a fierce foosball player!!!
Likes: Computers, work, computers, work…
What makes me happy: When I find a frosty mug in my freezer….
Nickname: Vandersmall! (I hate it)
Favourite Saying: Integrity is doing it right, even if no one is watching
Likes: Sports, sports and more sports…and my chocolate lab!
What makes me happy: Being with family (Those I was given, and those I choose to consider family.)
Our Management Team - Fibernetics Contact Center - Puerto Plata, DR
Our management team works out of our offices in beautiful Puerto Plata, Dominican Republic. They are a committed to delivering exceptional customer service and making customers happy.
VP Fibernetics Contact Center
Nickname: The Hammer
Favourite Quote: Around here, we don’t look backwards for very long. We keep moving forward, opening up new doors and doing new things, because we’re curious…and curiosity keeps leading us down new paths. – Walt Disney
First Job: Lifeguard at Moses Springer Pool in Waterloo.
What makes me happy: I feel happy when I am part of a team working together toward a universal goal.
Favourite Saying: you may encounter many defeats, but you must not be defeated.
First Job: Interpreter
Likes: TV shows, sports, information technology, fitness, standup comedy shows.
What makes me happy: Good news, spending time with loved ones and friends, when my plans come together.
Favourite Saying: The richest man is not who has the most; but he who needs the least.
First Job: Day care teacher.
What you don’t know about me: I am the 3rd child of 5 boys, I have a son named King!
Likes: Watching sports, sports related shows, working out.
What makes me happy: Spending time with loved ones. Putting smiles on people’s faces.
Nickname: I don’t have one.
Favourite Sayings: Easy comes easy goes.
First Job: Customer service rep at FCC.
What you don’t know about me: I am a philanthropist.
Likes: Movies and sports.
What makes me happy: Seeing other people happy.
Favourite Sayings: Put God first and you will never be last.
First Job: Seller at an internet cafe.
Likes: TV series and reading books.
What makes me happy: My family.
Nickname: I don’t have one
Favourite Sayings: It is too easy to give up.
First Job: Entertainment in a Hotel.
What you don’t know about me: I know a lot about wine, both Viniculture and Viticulture.
Likes: To play dominoes, beach, wines and steaks.
What makes me happy: Helping to develop ideas.
Rossy Anyelina Gonzalez
Favourite Quote: Don’t ever doubt, be sure.
First Job: Cashier
What you don’t know about me: My passion is to read.
What makes me happy: Life and watching my kids every day as they grow up.
Favourite Saying: Zero complaints.
First Job: Seller at a gift shop.
What you may not know about me: I’m a musician.
Likes: Playing drums, music and going out.
What makes me happy: Everything.
Favourite Saying: Trusting yourself is the first secret to succeed.
First Job: Controller at a sugar cane factory.
Likes: Play basketball, watch sports, video games.
What makes me happy: Making people laugh in difficult moments.
Nickname: I don’t have one.
Favourite Saying: Everything I can in Christ who strenghens me.
First Job: Copywriter at the Free Zone.
What you may not know about me: I’m not as shy as you think.
Likes: Relaxing at home.
What makes me happy: Sharing with my family.
Located in the technology triangle in Waterloo Region.
The office offers an onsite gym and bathrooms equipped with lockers for those interested in physical wellness. Located meters away from the buidling is “Lake Fibernetics” where you can watch the ducks swim, or go for a stroll around the lake. Whether you prefere to take a social break on the patio, or take some alone time to listen to the birds, Fibernetics supports your personal wellness in many ways.