Title: VP of Wholesale
Years with Fibernetics: 5 years
What Jen does: “I run all the sales and operations of the Fibernetics Wholesale services. My focus is on reselling Fibernetics services to other telecommunication providers to help them run their businesses and service their customers.”
What Jen loves about her work: “I love interacting with customers and finding solutions. I enjoy working to roll out new products and services. Honestly, I love it all!”
When Jen isn’t at Fibernetics: Jen loves entertaining and cooking for friends and family, boating on summer weekends, and travelling almost anywhere.
What Jen’s teammates say about her: Jen is all about teamwork; she’s our cheerleader and constant support.

Title: Director of Carrier Services
Years at Fibernetics: 17
What Jannine does: “On a daily basis, I interact with the carriers as well as respond to any porting escalations within Fibernetics 3 divisions – Wholesale, NEWT, and Worldline. I oversee both the porting and billing for Wholesale and I also manage DID distribution on our various portals.”
What Jannine loves about her work: “I love to fix – it’s what I do! If anyone has a problem they come to me, so every day is different and I never know what’s going to come across my desk.”
When Jannine isn’t at Fibernetics: You’ll find Jannine refinishing furniture, advocating for animal rescue groups, or walking her dogs, Dexter, Sierra, and Logan.
What Jannine’s teammates say about her: Jannine is extremely organized & gives 100%, 100% of the time.

Title: Manager of Strategic Accounts/LNP Manager
Years at Fibernetics: 16
What Karen does: “I onboard Wholesale customers and I’m available to support them with any issues that come up. I’m also an LNP manager so I take care of local network porting.”
What Karen loves about her work: “I really enjoy working with the customers and I love that it’s an ever-changing world so there’s always something new to learn.”
When Karen isn’t at Fibernetics: You can find Karen outdoors hiking, camping, or walking her dogs Madison and Percy.
What Karen’s teammates say about her: Karen is a dedicated, knowledgeable, and trustworthy member of our team.

Title: LNP Specialist
Years at Fibernetics: 13
What Dan does: “When a customer is switching their phone number from one carrier to another, I make sure everything goes smoothly from translations to the numbers being released. Fibernetics has an amazing interactive portal for our customers to use, but I am always available to assist with any questions or concerns our customers may have. My goal is to make the porting process as smooth as possible for our customers.”
What Dan loves about his work: “Technology is always changing which means my days are never monotonous. Plus I get to interact with a group of wholesalers who are in the same industry as us and they’re all great people to work with.”
When Dan isn’t at Fibernetics: Dan can be found walking his dog, going to the gym, or meeting friends at a restaurant and celebrating life.
What Dan’s teammates say about him: Dan is customer-focused and is always working to empower our customers.

Notice about STIR/SHAKEN

In April, 2021, the CRTC directed all telephone service providers to “implement STIR/SHAKEN to authenticate and verify caller identification information for Internet Protocol-based voice calls.”

Fibernetics has implemented STIR/SHAKEN in our network as of December 2021, and we’ve completed our readiness submission to the CRTC. Fibernetics will handle all signatures on termination calls from any of our NEWT or Wholesale customers to ensure smooth delivery of their calls both in Canada & the US. For more information, please contact us.